Thank you for shopping at Lyntop Medical, your trusted source for high-quality medical devices. We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.
1. General Return Conditions
- Eligibility: You have 15 calendar days to return an item from the date you received it.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it.
- Packaging: Your item must be in the original packaging.
- Proof of Purchase: You must have the receipt or proof of purchase.
2. Non-Returnable Items
Please note that certain types of items cannot be returned, including:
- Custom-made or personalized products.
- Opened or used sterile products due to health protection and hygiene reasons.
- Perishable goods (if applicable).
- Sale items (if indicated as final sale).
3. Return Process
To initiate a return, please contact us first using the information below to request a Return Merchandise Authorization (RMA) number.
- Contact Us: Email us at [email protected] or call us at +86 189 6113 9089.
- RMA: We will provide you with an RMA number and instructions on where to send your return.
- Shipment: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Timeline: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will guide you through the process.
6. Contact Information
If you have any questions on how to return your item to us, please contact us:
- Company Name: Lyntop Medical
- Website: https://lyntop.com
- Phone: +86 189 6113 9089
- Email: [email protected]